The operating system for introducer-led growth
RQ helps professional firms send, manage, and prove referrals — with built-in compliance, clear tracking, and real visibility across the firm.
How does RQ help firms comply with DPB regulations?
Category: ICAEW & RQ
RQ supports DPB compliance in several key ways: **Commission and fee tracking** - **Audit trails for all income** – Track fees, commissions, and any other payments received for introductions (software credits, referral fees – anything) - **Client consent capture** – Record fully informed client consent before receiving any third-party payment, as required by fiduciary duty and the law around secret commissions **ERA (Exempt Regulated Activity) oversight** - **ERA tracking and triage** – Identify which referrals may constitute exempt regulated activities requiring DPB oversight - **Approval workflows** – Ensure senior oversight of referrals involving investment business, as required by DPB rules - **Partner due diligence** – Track the regulatory status of referral partners to ensure you are only working with appropriately authorised firms **Firm-wide consistency** - **Documented processes** – A consistent, firm-wide approach to making and recording referrals - **Staff training records** – Evidence competence for referral processes and compliance obligations - **Referral rationale** – Record the reasoning behind each referral on client files These features help demonstrate to ICAEW that your firm maintains appropriate oversight of its referral activities and is tracking all income received from third parties.