The operating system for introducer-led growth
RQ helps professional firms send, manage, and prove referrals — with built-in compliance, clear tracking, and real visibility across the firm.
How does RQ help with ICAEW DPB compliance?
Category: ICAEW & RQ
RQ is designed to help professional services firms meet the record-keeping and compliance requirements of the ICAEW DPB regime without adding administrative burden. When a referral is created in RQ, the system prompts the user to capture client consent and record fee disclosure. This happens as part of the normal referral workflow, so compliance becomes built into the process rather than an afterthought. Every referral in RQ has a complete audit trail: who made the referral, when, to whom, what consent was obtained, what fees were disclosed, and what the outcome was. This is exactly the information an ICAEW monitoring inspector will ask to see during a review. RQ also helps firms manage their referral panel — the group of IFAs, solicitors, and other professionals they refer clients to. You can record due diligence information for each partner, track their regulatory status (such as their FCA registration), and review panel performance over time. For firms that receive referral fees, RQ tracks the commercial terms of each arrangement and records fees against individual referrals. This makes it straightforward to reconcile referral income and provide evidence during monitoring visits. The Compass feature helps firms identify which of their clients might benefit from a referral, using structured needs analysis rather than ad-hoc conversations. This supports the ICAEW expectation that referrals should be in the client's best interest. In short, RQ turns what is often an informal, paper-based process into a structured, auditable system that satisfies regulatory requirements.